TERMS & CONDITIONS – TF2SUPPLY.COM
Welcome to tf2supply.com (“Website,” “we,” “us,” or “our”). This platform is operated by KATMIZ TECH LTD, a company registered in England and Wales (Company No. 16704503), with its registered office at 33 Queen St, London, England, EC4R 1AP.
1. ELIGIBILITY AND ACCEPTANCE OF TERMS
You must be at least 18 years old (or the age of majority in your country) to access or use our Website, including making purchases. We may request verification of your identity or age, including KYC procedures. Providing false or misleading information is strictly forbidden, and you bear full responsibility for any consequences.
By using tf2supply.com, you confirm that you have the legal authority to enter into binding agreements. If you represent a company, you confirm that you are authorized to accept these Terms on its behalf.
Jurisdictional Limitations: Our services are available globally except in regions under international sanctions. Some countries may require additional verification. By using the Website, you confirm that doing so is lawful in your jurisdiction.
2. SERVICES PROVIDED
tf2supply.com functions as an online platform for buying, selling, and trading in-game items, primarily through Steam trade offers.
· Purchased items are sent to your linked Steam account after payment.
· We do not create, modify, or own in-game items; we facilitate transactions and delivery only.
· All financial transactions are processed by certified third-party payment providers.
3. ACCOUNT CREATION & SECURITY
Accounts are accessed exclusively via Steam authentication. You agree to keep your account information accurate and up to date.
· You are responsible for safeguarding your login credentials.
· We may suspend or terminate accounts involved in fraudulent, abusive, or suspicious activity.
4. ORDERS, PAYMENT & PRICING
By placing an order, you commit to paying the full price displayed at checkout, including applicable taxes or fees.
· Payments may be made via bank cards, PayPal, or other supported gateways.
· Transactions are handled by authorized, PCI DSS-compliant payment processors.
· Unauthorized or stolen payment methods are prohibited; such orders will be canceled and may be reported.
· Prices are listed in EUR (€) and may be updated without prior notice.
5. DELIVERY OF DIGITAL ITEMS
After successful payment, purchased items will be sent via Steam trade offer.
· Responsibility: Users must provide a valid trade URL and maintain a trade-eligible Steam account with no bans, holds, or restrictions.
· Most deliveries occur within 7 days, in some cases up to 14 days. If delayed beyond this, you may request a full refund or an alternative delivery option.
6. SELLING ITEMS – MARKETPLACE RULES
If you list items for sale:
- Item Listing: Items must be correctly categorized; all submissions are reviewed and may be rejected for non-compliance or risk.
- Inventory & Transfer: Items remain in your inventory until sold. Transfers must follow provided instructions.
- Commission: A 10% fee applies to each completed sale.
- Payouts: o Accurate payout details are required; additional verification may be necessary.
o Payouts are typically issued within 3 – 7 business days after item delivery.
o Limits from 10 to 5000 EUR. Limits may change.
o Payouts may be canceled for fraudulent activity, delivery failure, or account irregularities. - Fraud Monitoring: All transactions are monitored; payouts may be delayed, frozen, or reversed for suspicious activity.
All data and payments are processed securely in compliance with GDPR, PCI DSS, and applicable financial laws.
7. REFUNDS, RETURNS & CANCELLATIONS
Under UK Consumer Contracts Regulations, digital goods delivered immediately are generally non-refundable.
· Orders can only be canceled before payment processing. Contact info@tf2supply.com promptly.
· Undelivered trades may be eligible for refunds within 30 days after verification.
· Refunds are processed to the original payment method within 14 days once approved.
· Refund abuse may result in refusal of future claims.
8. USER CONDUCT
Users must not:
· Engage in illegal activity or sanctions evasion.
· Provide false, misleading, or incomplete information.
· Disrupt Website performance or security.
· Use automated tools without permission.
· Commit fraud or abuse payment methods.
· Resell items obtained via tf2supply.com without consent.
Violations may result in suspension, account termination, withheld funds, or reporting to authorities.
9. INTELLECTUAL PROPERTY
All Website content, including logos, graphics, design, and code, is owned by KATMIZ TECH LTD or licensed to us.
Valve Corporation owns Team Fortress 2 and related digital assets. tf2supply.com is not affiliated with, endorsed by, or sponsored by Valve. Reproduction or distribution without written permission is prohibited.
10. DATA PROTECTION
Our Privacy Policy explains how personal data is collected and processed. By using the Website, you consent to these practices.
Data is processed for:
· Identity verification (KYC)
· Fraud and AML compliance
· Order fulfillment and payouts
· Operational and legal requirements
Data may be shared with authorized payment providers and partners. Users retain GDPR rights to access, correct, or delete personal data.
11. LIMITATION OF LIABILITY
While we strive for reliable service, uninterrupted operation cannot be guaranteed.
· We are not liable for indirect or consequential losses, including lost business opportunities or reputational damage.
· We are not responsible for third-party systems such as Steam (e.g., bans, API downtime, trade holds, or market value fluctuations).
Liability for death, personal injury, or fraud is not limited.
12. INDEMNIFICATION & TERMINATION
You agree to indemnify tf2supply.com against claims arising from:
· Violations of these Terms
· Legal breaches
· Fraudulent behavior
· Misuse of the platform
We may suspend or terminate accounts without notice for risky or prohibited activity.
13. MODIFICATIONS TO TERMS
Significant changes to these Terms will be communicated at least 7 days before taking effect. Continued use constitutes acceptance of updated Terms.
14. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Disputes shall be resolved in courts of England and Wales. Payment disputes remain subject to the rules of the relevant payment provider. Users must attempt informal resolution via support before legal action.
15. CONTACT INFORMATION
KATMIZ TECH LTD
33 Queen St, London, England, EC4R 1AP
Company No.: 16704503
Email: info@tf2supply.com
16. COMPLAINTS
Complaints may be submitted via email. We aim to resolve issues within 14 business days. EU/UK users may use the Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) as per EU Regulation 2024/3228.
Effective Date: March 10, 2026