❓ Frequently Asked Questions (FAQ)
Welcome to the TF2Supply FAQ — here you’ll find quick answers to the most common questions about buying, trading, and using Team Fortress 2 skins on our platform.
Purchasing Skins
How do I buy a skin?
Browse through our collection, choose the skin you like, and complete the purchase. After the order is confirmed, we’ll begin preparing your item for delivery.
How long does delivery take?
Orders are usually completed within 7–14 days. In some cases, availability may influence the timing, but we will notify you about the status of your order.
Does my Steam inventory need to be public?
Yes, your inventory must be visible. This allows us to send the trade offer correctly and avoid any delivery issues.
Is it safe to sign in using Steam?
Yes. Authentication is handled through Steam’s official OpenID system, which means we never have access to your password or personal credentials.
Payments and Refund Policy
Selling Skins
Do you keep my payment information?
No. We do not store full payment details. All transactions are processed securely through reliable payment providers.
Can I cancel my order or request a refund?
Yes. If the skin has not yet been delivered, you may contact support and request a refund within 14 days of your purchase.
How can I sell my skins on your platform?
Sign in via Steam, choose the skins you want to list, set your desired price, and submit them for review. After approval, they will appear in the store.
How quickly will my listing be published?
Submissions are typically reviewed within a few hours. Once approved, the listing becomes available for buyers right away.